FAQ

Want to know what we can do for you?

We offer a courteous, professional plumbing service that is available any day of the week and would be delighted to answer any questions you may have. Here are some of the questions we’re commonly asked regarding our plumbing services in Sydney.

Do you service after business hours?

Absolutely! We operate 24 hours a day, 7 days per week to ensure you are quickly taken care of. Call us on 1300 734 677 for all your plumbing needs.

What areas do you service?

We are a small family business servicing a select areas of Sydney so we can provide a professional and timely plumbing service. We service many areas of Sydney with a focus on the inner west. See our locations page – but if you’re unsure if we cover your area, feel free to give us a call to discuss your requirements

Are Your Plumbers Qualified?

All Sewer Surgeon tradesman are fully certified Plumbers, Drainers and Gasfitters. We pride ourselves in providing presentable, reliable and fully licenced trades.

Is there any sort of work that Sewer Surgeon can't do?

Sewer Surgeon can provide any residential, commercial or industrial plumbing services.

How do I prevent blockage and keep my drains unblocked?

Ensure you always remove hair and other items from your bath or basin drainpipe cover. Do not wash or flush any matter down the drains. Kitty litter, tissues, food matter, hair etc. Always dispose of these things in your bin to help avoid blockaded drains.

Can you fix my drains without excavation?

Sewer Surgeon uses modern technology to ensure that the highest standards of work are always achieved for our clients. We use locating equipment to pinpoint drainage problems and avoid unnecessary digging, reduce time and mess, and save you money.

Does Sewer Surgeon offer any discounts?

Sewer Surgeon cares about our community and will do all we can to work with your budget and needs. You can save with specials that we frequently advertise on our web page.

At what point should I call a professional plumber?

This really depends on the plumbing issue you are experiencing. If you have a blocked kitchen sink, as an example, there are many DIY tricks you can use to attempt to unblock it. If these don’t work then call your local plumber and we can help.

How much should plumbing cost?

Plumbing is a very specialized service and can be quite expensive. You can of course always find cheap handymen or cowboy plumbers but the cost over the long run will always be hire. It is always a better choice to hire a professional, experienced plumber to fix it right the first time.

Do you charge a call out fee?

If you are a first-time customer, a $49 call out fee is charged for our initial attendance. If, however, you accept our recommended work, this call out fee is waived.

Can you provide a quote over the phone?

We like to complete a proper inspection before a quote is provided. For this reason, our recommendation is to have one of our Sewer Surgeon technicians attend to your home, complete our investigations, and provide you a quote for a permanent repair. We do not provide quotes over the phone.

Can you fix a burst pipe in my wall?

Yes, our technicians use the latest technology to locate the source of the leak and have it repaired.

Do you offer a 24-hour emergency service?

Yes, Sewer Surgeon offers a 24-hour emergency service. If you have an emergency, no matter what day or time, call our emergency number 0430 272 676 and we will have a plumber there within 2 hours.

Does Sewer Surgeon offer any discounts?

Sewer Surgeon cares about our community and will do all we can to work with your budget and needs. You can save with specials that we frequently advertise on our web page.

WE HAVE MORE THAN 63 YEARS OF EXPERIENCE

CALL US AT

1300 734 677